Q. What facilities can I access with a membership?
Answer
Mildura Waves Aquatic and Leisure Centre members have access to the gym, group fitness classes and aquatic areas during our generous open hours. Further to this all Mildura Waves members have access to the seasonal outdoor pools during the summer season.
Child Care and Personal Training are additional to membership fees.
All new members are encouraged to book in for a session with one of our fitness professionals. These sessions are included in the cost of a membership.
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Q. Can I suspend my membership?
Answer
Yes. Membership suspensions are available for a minimum period of two (2) weeks and a maximum of eight (8) weeks per year. A suspension request must be completed in person at the centre. At the completion of the suspension period regular membership costs will resume.
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Q. How do I cancel my membership?
Answer
Membership cancellation requires that a written cancellation request form be completed in person at the facility. Please note a fourteen (14) day notice period is required as per the membership terms and conditions. Please speak to the customer experience officers at the front desk to arrange.
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Q. What happens if I lose my membership access pass?
Answer
If you lose your membership access pass a new pass can be purchased from reception.
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Q. How do I update my direct debit details?
Answer
To update direct debit details please contact front desk. We accept VISA, Mastercard or bank account details (BSB and Account number) for direct debit payment.
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Q. What group fitness classes can I go to?
Answer
Members can join in any group fitness class they choose. We encourage members to have a go at any class that sounds appealing.
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Q. What will be covered in a membership consultation and should I book?
Answer
All prospective members are encouraged to book in for a no obligation membership consultation. During this session, a membership consultant will show you around the facility and outline the centre programs and features. At the conclusion of the tour, membership options will be outlined and you will be able to choose the access option that is most suitable. It is preferred that membership consultations are booked prior to coming into the centre to make sure a staff member is available.
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Q. I have been sick can I put my suspension on hold (back date it)?
Answer
Generally memberships cannot be suspended retrospectively. In extreme circumstances, and at the discretion of the membership consultant, membership alterations may be considered as long as appropriate medical certification is provided.
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Q. Can I share my membership pass?
Answer
No. Memberships are for the holder only and cannot be shared with friends or family members.
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Q. My personal details have changed, how do I update them?
Answer
Members can update their personal details by notifying customer service staff at reception or by phoning the centre.
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Q. Other Questions:
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