We are back – Reopening Friday 11 June 2021

Caitlin Byrne Mildura Aquatic Facilities, Mildura Waves

After a short break we’re excited to be reopening our doors at 6am tomorrow Friday 11 June.

With the Government releasing their safe steps for reopening Regional Victoria, our team have worked behind the scenes to ensure that as many of our programs and services can safely return, whilst adhering to all of the latest guidelines.

Before your next visit, please read the following information carefully to help prepare for your return.

TEMPORARY SERVICE LEVELS

The following has been introduced based on current Government advice. As indicated by the Government in their announcement, we anticipate a further easing of restrictions to come next week and will review our service levels in line with these announcements.

VENUE CAPACITY

  • Up to 50 patrons across all indoor areas.
  • A maximum group size of 10 people.
  • This includes all patrons aged 1 year or older, as well as spectators.
  • To help manage our capacity limits, only active participants and essential spectators will be permitted entry.

25M LAP POOL

  • Open, with no restriction on length of stay.
  • Bookings not required.

 WAVE POOL

  • Reduced opening hours as follows:
    • Friday – CLOSED
    • Saturday, Sunday and Monday – 1pm to 5pm
    • Tuesday, Wednesday and Thursday – CLOSED

 SPA AND SAUNA

  • Temporarily remain CLOSED in line with current Government advice.

 HEALTH CLUB / GYM

  • Open, with no restriction on length of stay.
  • Bookings not required.

 GROUP FITNESS

  • A maximum class size of 10 people.
  • Reduced group fitness timetable to be released Friday 11 June as follows:
    • Virtual classes returning from Saturday 12 June (Bookings not required).
    • A reduced offering of Aqua and Strong Movers classes returning from Tuesday 15 June (Bookings essential). Bookings for these classes can be made in centre or by calling (03) 5018 7500.
  • An increased offering of classes is planned, subject to further easing of restrictions.

CRECHE

  • Temporarily remains CLOSED.
  • Planned to reopen in line with easing of restrictions.

LOCKERS

  • From Friday (11 June 2021) a limited number of lockers will be available for use as follows:
    • Gym side = 20 lockers
    • Pool side = 30 lockers
  • Our existing lockers have been upgraded to include new keypad locking systems.
  • For more information on locker use, please see our friendly team on arrival to the centre.

EXISTING CUSTOMERS

MEMBERSHIPS

  • Reactivated from Friday 11 June 2021.
  • For our direct debit members, a credit has been automatically applied to your account to reflect our closure period.
  • For our paid in full members, your expiration date has been automatically extended to account for our closure period.
  • An email has been sent to all members with further details regarding the reactivation of memberships and our next direct debit cycle.

SWIM SCHOOL

  • Classes temporarily remain on-hold.
  • All lesson payments have been temporarily suspended.
  • A lesson credit has been applied to student accounts for prepaid lessons missed due to our closure.
  • An email has been sent to all students and families with further information.

COVID SAFE PROTOCOLS

To continue providing a safe environment for our customers and staff a number of COVID Safe protocols will remain in place, with some minor changes made in line with current Government advice as follows:

MANDATORY QR CONTACT TRACING (NEW)

  • Following a recent change in Government advice, QR contact tracing is now mandatory for all persons upon entry to the centre.
  • All patrons must sign-in using the Services Victoria app.
  • Evidence of signing-in must be shown to one of our friendly staff members upon entry.

FACE MASKS

  • Must be worn by all patrons aged 12 years or older, unless medically exempt and to only remove it if:
    • Performing any exercise or class that causes you to be out of breath or puffing
    • Entering the pool or using showers

A FINAL MESSAGE TO OUR COMMUNITY

Tomorrow is an exciting day for us as we welcome our customers back through the doors once again. Please remember our team are here to provide a safe environment for all, and while they don’t make the rules, they are required to ensure adherence to our protocols by customers at all times. We thank you in advance for working with our team by following all instructions and signage when you next visit, and look forward to seeing you soon!