Frequently Asked Questions
Is it safe to visit the centre?
There are no known specific risks associated with visiting an aquatic centre or health club, and as such, these facilities are considered at the same risk level as visiting any public facility. At this stage, the risk of the community spreading COVID-19 through our facility is low.
What can I do to protect myself when visiting the centre?
- Follow all staff instructions, social distancing and hygiene signage at all times.
- Use the provided hand sanitiser stations regularly, particularly when entering and exiting the facility.
- Wash your hands often with soap and running water for at least 20 seconds. Dry with paper towel or a hand dryer.
- Wipe down any equipment you use throughout the centre with the wipes provided.
- Try not to touch your eyes, nose or mouth.
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
- Maintain at least 1.5 metres distance between yourself and others at all times.
I am sick, can I still visit the centre?
We encourage anyone who has recently been or is currently sick, or who has been in contact with a confirmed or suspected COVID-19 carrier to remain at home and to seek advice from a medical professional.
What will happen if a COVID-19 infected person visits the centre?
We have a specific infection control and response plan in place, which includes actions for disinfection of the facility and communication to patrons.
In the event of a suspected or confirmed COVID-19 carrier visiting the centre, this plan will be activated.
How do I enter and exit the centre?
Entry is via the Front Entrance (from Deakin Avenue)
Exit is via the Twelfth Street Exit (Via the top of the Pool Hall)
Can I use the change rooms or showers?
Yes. Our change rooms are open, however we encourage you to limit use where possible by arriving in appropriate workout or swim attire.
Can I hire a locker?
No. In an effort to limit contact where possible, lockers will temporarily be unavailable.
Gym bags and other large items will not be permitted in our gym our group fitness studios.
Sessions & Bookings
In line with current Government restrictions, we've introduced a new 60-minute, session based operating model to help facilitate your safe return.
How much does it cost per session?
Members 60-minute Pool or Gym Sessions - $5.50 per session
Casual 60-minute Pool or Gym Sessions - $5.50 per session
Members Group Fitness Class (All types) - $5.50 per class
Casual Group Fitness Class (Strong Movers) - $7.30 per class
Casual Group Fitness Class (Aqua Mild) - $8.80 per class
Casual Group Fitness Class (All other classes) - $13.10 per class
No refunds will be provided for cancellations or no-shows.
I am a member, do I still need to pay?
Yes, until COB 12 July 2020 sessions will be allocated on a pay-as-you-go system.
From 13 July 2020 your membership will be automatically reactivated and you will not be required to pay casual sessions fees.
How long will my session go for?
Pool and Gym session times are strictly 60 minutes, including your arrival and departure.
You are able to arrive and leave at any point during your booked time, however you won't be able to extend your session by arriving early or staying late.
If you are late arriving to your session, your session will end in line with the session hour.
The running time for Group Fitness Classes varies and is available on our class timetable.
How do I book a session?
By visiting our Sessions & Bookings Page - HERE.
Bookings will open to members 10 days before the session time, and to casual users 7 days before the session time.
How do I pay for a session?
You can pay online via our portal at the time of booking.
If you are unable to or uncomfortable with paying online, please contact our team on (03) 5018 7500 to discuss alternative payment options.
Please note, we are temporarily a cashless facility and cash transactions will not be accepted.
Can I book back to back sessions?
Yes, however the relevant session fee must be paid for each session.
Patrons with back-to-back session bookings will be required to leave the centre at the end of each session to allow for our cleaning and safety procedures to be performed prior to returning for the next session.
Can I book a session over the phone or at the centre?
We recommend that all bookings are made via our online portal.
If you are unsure how to use the portal, do not have internet access or are experiencing difficulties please contact our team on (03) 5018 7500.
Due to strict capacity limits we ask that you do not visit the centre to make a booking where possible.
Can I bring someone with me?
Yes, however we ask that non-essential spectators / visitors refrain from visiting.
Due to Government restrictions, all spectators / visitors will not be permitted entry without a booking and will be required to pay the relevant session fee.
Carers entering with a valid companion card will not be required to pay a fee, however due to strict capacity limits are required to book into the session with the person/s they are visiting with. Please contact our team on (03) 5018 7500 to make your booking.
I have a companion card, how do I book for my carer?
By calling our team on (03) 5018 7500.
Due to current Government restrictions and capacity limits, carers must be booked in advance to ensure we continue to comply with these requirements.
What time should I arrive for my session?
You should arrive no earlier than 5 minutes prior to your scheduled session time.
Due to strict capacity limits, we are unable to permit early entry into your session.
How many people will be permitted per session?
In line with Government restrictions, a maximum of 20 people per session will be permitted in the pool, and 40 per session in the gym.
What if I need to cancel my session?
Please contact our team on (03) 5018 7500, noting that no refunds will be provided for cancellations or no-shows.
Which pools are open?
Our 25m pool is open and available for use via our sessions and bookings.
Our wave and toddler pool remain temporarily closed.
Are the spa or sauna open?
No. In line with current Government restrictions, the spa and sauna will remain temporarily unavailable.
How many people are permitted to swim per lane?
In line with Government restrictions, a maximum of 3 people per lane will be permitted.
Will pool equipment such as kickboards be available?
No. We have temporarily removed all communal equipment such as kick boards, pool noodles and other swimming aids.
You are able and encouraged to bring your own equipment, and we ask that you do not share this with other centre users.
Can I bring my own equipment?
Yes and you are encouraged to do so.
If you do bring equipment with you, we ask that you do not share this with others.
When will aqua classes resume?
Monday 22 June 2020.
You can view our full Aqua Class Timetable by visiting our Sessions and Bookings page by clicking HERE.
Is it safe to swim in the pool?
There are no known specific risks associated with the use of pools, spas or saunas.
Our pools are checked regularly throughout the day to ensure the chlorine levels are within the relevant health regulations.
Health Club / Gym
Is the gym open?
For access prior to 13 July, access is via 60-minute pre-booked sessions.
For more information or to book a session please visit our Sessions and Bookings page by clicking HERE.
From 13 July 2020, access will be as per our normal operations without the need for bookings.
When will personal training sessions resume?
It remains unclear at this stage when personal training sessions will resume.
The expiry date of any pre-purchased sessions will be extended to reflect our closure period.
Are you running Group Fitness Classes?
Yes, with a modified class timetable.
To support your safe return, bookings are essential.
To view our timetable or book a class, visit our Sessions and Bookings page by clicking HERE.
What is happening with my membership?
All memberships will be automatically reactivated on 13 July 2020.
All members have been sent an email with details of this process.
If you believe you should have received this email and have not, please contact the centre on (03) 5018 7500.
Can I purchase a new membership now?
If you would like to speak to a member of our team about our membership options please call us on (03) 5018 7500 or submit a web enquiry form by clicking HERE.
Are you running swimming lessons?
Yes! Our Swim School Program returned on Monday 6 July 2020.
Existing Swim School Families have been sent an email with all of the information needed to support a safe return to swimming right away. Anyone who believes they should have received this information and has not is encouraged to contact our team on (03) 5018 7500.
Are you taking new enrolments?
Absolutely yes, and we currently have places available across all of our program levels.
If you would like to speak to a member of our team about enroling in the program please call us on (03) 5018 7500 or submit a web enquiry form by clicking HERE.
When will the creche reopen?
Monday 13 July 2020.
To make a booking, please call our team on (03) 5018 7500.
When will the cafe reopen?
It is unclear at this stage when our cafe will resume.
A small selection of cold drinks is available to purchase from reception.
We will continue to update this page and our social media platforms as more information becomes available.
Still can't find the answer you're looking for?
For more information please contact our friendly team by calling (03) 5018 7500.
Alternatively, you can submit a web enquiry form by clicking HERE and a member of our team will be in touch.