Frequently Asked Questions
In response to the Victorian Government’s announcement made on 2 August 2020, Mildura Waves will be temporarily closed to the public from 9pm on Wednesday 5 August 2020 until further notice.
In line with State Government direction we anticipate this closure to be for a period of 6 weeks, however this is subject to change.
We are working to update our Frequently Asked Questions Page, and acknowledge that some of the information contained below has not yet been updated to reflect the above.
We thank you for your patience, understanding and support at this time.
Is it safe to visit the centre?
There are no known specific risks associated with visiting an aquatic centre or health club, and as such, these facilities are considered at the same risk level as visiting any public facility. At this stage, the risk of the community spreading COVID-19 through our facility is low.
What can I do to protect myself when visiting the centre?
- Follow all staff instructions, social distancing and hygiene signage at all times.
- Use the provided hand sanitiser stations regularly, particularly when entering and exiting the facility.
- Wash your hands often with soap and running water for at least 20 seconds. Dry with paper towel or a hand dryer.
- Wipe down any equipment you use throughout the centre with the wipes provided.
- Try not to touch your eyes, nose or mouth.
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
- Maintain at least 1.5 metres distance between yourself and others at all times.
I am sick, can I still visit the centre?
We encourage anyone who has recently been or is currently sick, or who has been in contact with a confirmed or suspected COVID-19 carrier to remain at home and to seek advice from a medical professional.
What will happen if a COVID-19 infected person visits the centre?
We have a specific infection control and response plan in place, which includes actions for disinfection of the facility and communication to patrons.
In the event of a suspected or confirmed COVID-19 carrier visiting the centre, this plan will be activated.
How do I enter and exit the centre?
Entry is via the Front Entrance (from Deakin Avenue)
Exit is via the Twelfth Street Exit (Via the top of the Pool Hall)
This information was last updated on 30 July 2020 and will continue to be updated based on current Government advice.
In a statement made on Thursday 30 July 2020, the Victorian Premier announced that from 11.59pm on Sunday 2 August, all Victorians are required to wear a face covering when leaving the home.
Our Conditions of Entry have been updated to now include the requirement for all customers and staff to wear a face covering when entering the centre in line with this advice.
The following questions have been provided to help you understand how this new condition will be applied.
Do I have to wear a face covering?
Yes. We have updated our Conditions of Entry in line with the Government’s advice. All persons entering the centre must wear a face covering, with the exception of infants and children aged under 12 years, or those with exemptions as listed on the Department of Health and Human Services Website at https://www.dhhs.vic.gov.au/face-masks-and-coverings-covid-19
When do I have to wear a face covering?
Face coverings should be positioned appropriately on your face prior to entering the centre and worn at all times, unless for one of the below reasons:
- Infants and children under the age of 12 years.
- A person who is affected by a relevant medical condition - including problems with their breathing, a serious skin condition on the face, a disability or a mental health condition. This also includes persons who are communicating with a person who is deaf or hard of hearing, where the ability to see the mouth is essential for communication.
- Persons for whom wearing a face covering would create a risk to that person’s health and safety related to their work, as determined through OH&S guidelines.
- When the individual is doing any exercise or physical activity where they are out of breath or puffing. You must have a face covering on you and wear it when you finish exercising.
- When consuming food, drink or medication
- When required to remove a face covering to ascertain identity
- During emergencies
- If entering a pool or shower
If you remove your face covering for one of the above reasons, you must ensure you have it readily available to put back on as soon as the activity has been completed.
I have a medical condition that prevents me from wearing one. Can I still visit the centre?
Yes. We acknowledge and appreciate that not everyone can safely wear a mask and in some instances, medical conditions can prevent people from wearing one.
If you have an exemption for medical purposes, you may be asked to provide evidence of this prior to being permitted entry into the centre.
Will face coverings or masks be provided to customers?
No. Customers are required to provide their own face covering or mask.
Will your staff be wearing face coverings?
Yes. In most instances our staff will be wearing face coverings, however there are some exceptions to this such as those with medical conditions and certain tasks where it is approved under the DHHS Guidelines to remove them.
Staff who are exempt from wearing a face covering will display a star on their name badge to help make you aware of their exemption.
What do I do if I am concerned about someone who is not wearing a face covering or following the centre’s COVID-19 Conditions of Entry?
Please refrain from approaching the person directly, and speak with one of our team members.
Do I need to wear a face covering when in the gym or a group fitness class?
Yes, however if you are performing any exercise or class that causes you to be out of breath or puffing, you can remove your face covering. You must have a face covering readily available and back in place as soon as you finish the exercise or class.
Can I use the change rooms or showers?
Yes. Our change rooms are open, however we encourage you to limit use where possible by arriving in appropriate workout or swim attire.
Can I hire a locker?
No. In an effort to limit contact where possible, lockers will temporarily be unavailable.
Gym bags and other large items will not be permitted in our gym our group fitness studios.
Sessions & Bookings
In line with current Government restrictions, we've introduced a booking system for pool and group fitness access to help facilitate your safe return.
How much does it cost per session?
Members 60-minute Pool Sessions - No fee for members with an active/valid Mildura Waves membership
Casual 60-minute Pool Sessions - $5.50 per session
Members Group Fitness Class (All types) - No fee for members with an active/valid Mildura Waves membership
Casual Group Fitness Class (Strong Movers) - $7.30 per class
Casual Group Fitness Class (Aqua Mild) - $8.80 per class
Casual Group Fitness Class (All other classes) - $13.10 per class
No refunds will be provided for cancellations or no-shows.
I am a member, do I still need to pay?
Members with a valid / active Mildura Waves membership are not required to pay for pool or group fitness bookings.
To help manage our capacity limits, bookings are essential for all customers, including members.
How long will my session go for?
Pool session times are strictly 60 minutes, including your arrival and departure.
You are able to arrive and leave at any point during your booked time, however you won't be able to extend your session by arriving early or staying late.
If you are late arriving to your session, your session will end in line with the session hour.
The running time for Group Fitness Classes varies and is available on our class timetable.
How do I book a session?
By visiting our Sessions & Bookings Page - HERE.
Bookings will open to members 10 days before the session time, and to casual users 7 days before the session time.
How do I pay for a session?
You can pay online via our portal at the time of booking.
If you are unable to or uncomfortable with paying online, please contact our team on (03) 5018 7500 to discuss alternative payment options.
Please note, we are temporarily a cashless facility and cash transactions will not be accepted.
Can I book back to back sessions?
Yes, however the relevant session fee must be paid for each session.
Can I book a session over the phone or at the centre?
We recommend that all bookings are made via our online portal.
If you are unsure how to use the portal, do not have internet access or are experiencing difficulties please contact our team on (03) 5018 7500.
Due to strict capacity limits we ask that you do not visit the centre to make a booking where possible.
Can I bring someone with me?
Yes, however we ask that non-essential spectators / visitors refrain from visiting.
Due to Government restrictions, all spectators / visitors will not be permitted entry without a booking and will be required to pay the relevant session fee.
Carers entering with a valid companion card will not be required to pay a fee, however due to strict capacity limits are required to book into the session with the person/s they are visiting with. Please contact our team on (03) 5018 7500 to make your booking.
I have a companion card, how do I book for my carer?
By calling our team on (03) 5018 7500.
Due to current Government restrictions and capacity limits, carers must be booked in advance to ensure we continue to comply with these requirements.
What time should I arrive for my session?
You should arrive no earlier than 5 minutes prior to your scheduled session time.
Due to strict capacity limits, we are unable to permit early entry into your session.
How many people will be permitted per session?
In line with Government restrictions, a maximum of 20 people per session will be permitted in the pool, and 10 people per class for group fitness.
What if I need to cancel my session?
Please contact our team on (03) 5018 7500, noting that no refunds will be provided for cancellations or no-shows.
Which pools are open?
Our 25m pool is open and available for use via our sessions and bookings.
Our wave and toddler pool remain temporarily closed.
Are the spa or sauna open?
No. In line with current Government restrictions, the spa and sauna will remain temporarily unavailable.
Will pool equipment such as kickboards be available?
No. We have temporarily removed all communal equipment such as kick boards, pool noodles and other swimming aids.
You are able and encouraged to bring your own equipment, and we ask that you do not share this with other centre users.
Can I bring my own equipment?
Yes and you are encouraged to do so.
If you do bring equipment with you, we ask that you do not share this with others.
What time are aqua classes running?
You can view our full Aqua Class Timetable by visiting our Sessions and Bookings page by clicking HERE.
Is it safe to swim in the pool?
There are no known specific risks associated with the use of pools, spas or saunas.
Our pools are checked regularly throughout the day to ensure the chlorine levels are within the relevant health regulations.
Health Club / Gym
Is the gym open?
Yes. Our gym is open in line with our centre's opening times.
When will personal training sessions resume?
Personal training sessions are available now.
Bookings can be made by contacting the centre on (03) 5018 7500.
Are you running Group Fitness Classes?
Yes, with a modified class timetable.
To support your safe return, bookings are essential.
To view our timetable or book a class, visit our Sessions and Bookings page by clicking HERE.
What is happening with my membership?
All memberships will be automatically reactivated on 13 July 2020.
All members have been sent an email with details of this process.
If you believe you should have received this email and have not, please contact the centre on (03) 5018 7500.
Can I purchase a new membership now?
If you would like to speak to a member of our team about our membership options please call us on (03) 5018 7500 or submit a web enquiry form by clicking HERE.
Are you running swimming lessons?
Yes! Our Swim School Program returned on Monday 6 July 2020.
Existing Swim School Families have been sent an email with all of the information needed to support a safe return to swimming right away. Anyone who believes they should have received this information and has not is encouraged to contact our team on (03) 5018 7500.
Are you taking new enrolments?
Absolutely yes, and we currently have places available across all of our program levels.
If you would like to speak to a member of our team about enroling in the program please call us on (03) 5018 7500 or submit a web enquiry form by clicking HERE.
Is the creche open?
Yes. To make a booking, please call our team on (03) 5018 7500.
When will the cafe reopen?
It is unclear at this stage when our cafe will resume.
A small selection of cold drinks is available to purchase from reception.
We will continue to update this page and our social media platforms as more information becomes available.
Still can't find the answer you're looking for?
For more information please contact our friendly team by calling (03) 5018 7500.
Alternatively, you can submit a web enquiry form by clicking HERE and a member of our team will be in touch.